Reporting directly to the Campus Director of Admissions is responsible for ensuring the admissions process is completed from inquiry generation to enrollment in accordance with established policies and procedures and all applicable federal, state, and accrediting agencies standards and regulations. Performs all duties of Admissions Advisor, and Senior Admissions Advisor. Provides excellent customer service in order to recruit and increase the student population in accordance with the mission and purpose of the university. Supervises, trains, and motivates the Admissions staff to provide excellent customer service to prospective students through the admissions process.

Essential Functions & Responsibilities:

• Advises Admissions Advisors on inquiry disputes, Admissions policies and procedures. Ensures efficient and effective application of established university policies and procedures for the admission of prospective students.
• Reviews and inspects prospective student paperwork from Admissions staff for accuracy and compliance to regulations. Ensures corrections and/or omissions of information are completed.
• Participates in the interviewing and selection of Admissions staff. Asks pertinent questions of applicants during interviews and provides feedback and recommendations on hiring to the Director of Admissions.
• Conducts training with the team on new and/or revised Admissions policies, procedures or practices to ensure effective support. Manages Admissions department schedule.
• Develops creative motivational tactics to develop inquiries and increase advisor morale.
• Sends reports to Admissions Advisors and Senior Admissions Advisors for necessary updates on department efficiency, class rosters and financial aid updates.
• Assists in forecasting department goals. Coordinates forecast with Executive Director. Meets with Financial Aid to ensure forecast accuracy. Coordinates ‘stitch meetings’ with Financial Aid and Admissions team to meet on the status of prospective students.
• Monitors the application process from generation of lead until the start of the student.
• Assists with the enrollment of qualified applicants into programs beneficial to the student’s career objectives and academic needs.
• Coordinates e-mail blasts and prospective students for campus updates.
• Manages inquiry distribution from marketing efforts. Delegates inquiries distribution and for/walk-in (remove wal-in) prospective students among admissions staff for interviews. Monitors the communication and interactions of admissions representatives with students and takes action necessary to correct deviations from the policy or to improve effectiveness.
• Analyzes enrollment data in regards to metrics.
• Manages department in the Campus Director of Admission’s absence.
• Stays current with legislation, state, and federal requirements related to admissions and records.
• Participates in professional development and organizations in order to maintain an understanding of current ideas, research and practices, attends meetings, workshops and seminars to enrich personal growth, knowledge and skill in management development.
• Maintains professional appearance for position and serves as a role model, leader and mentor to the campus community.
• Adheres to University policies and procedures and provides leadership to all staff through guidance and example.
• Develops a positive and productive relationship with other departments at the university to be better informed of the university’s operations. Develops a relationship with Instructors in order to keep current on diverse academic programs offered at the university to better serve prospective students.
• Initiates contact with prospective students to set appointments for information sessions. Records appointments with prospective students in Campus Vue. Notates conversations with prospective students. Sends marketing materials to prospective students. Confirms all appointments the day before.
• Consistently conducts ethical and complete information sessions. Determines educational level of prospective students. Answers student questions, offers guidance on programs, alternative programs and admissions process. Establishes students’ career choice. Conducts tours(remove)/interviews with prospective students.
• Ensures accuracy and confidentiality of all enrollment files. Ensures that prospective students understand enrollment paperwork and that all required forms for enrollment and processing are completed. Assists students with submission of official transcripts for accuracy.
• Assures that prospective students complete all required forms for enrollment and processing.
• Refers all questions regarding financial aid eligibility to the Financial Aid office.
• Establishes required examinations for enrollment. Reviews test scores and/or admission requirements of prospective students to ensure they meet admissions requirements. Assists prospective students with completing enrollment packets. Verifies and records prospective student information. Enrolls qualified prospective students.
• Understands and conforms to the university’s philosophy of truly caring about students and providing excellent service to prospective and enrolled students.
• Monitors new student attendance for the first two weeks of class. Addresses questions and concerns from new students.
• Maintains an open line of communication with currently enrolled students to make sure they are aware of upcoming university events and deadlines.
• Continues to work database of student inquiries to provide adequate levels of customer (student) follow-up.
• Conducts job responsibilities in accordance with the standards set out in the University’s Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and states laws, and applicable professional standards.
• Maintains established department policies, procedures and attends in-services and other required meetings.
• Maintains regular and timely attendance, reports to work as scheduled and assures time worked and/or time off is recorded properly.
• Maintains confidentiality of all student, associate, and/or university information as required.
• Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.
• Maintains order, cleanliness and safety at work.
• Performs other job duties as assigned.

Minimum & Preferred Qualifications:

Required:

• Bachelor's degree in education, administration, business management, student personnel, or related field required.

Experience & Skills:

Required:

• A minimum of four years’ prior experience in an Assistant Director level position in an academic/admissions environment is required.
• A minimum of 2 years’ overall experience in admissions.
• Experience in student records, registration, admissions, planning and scheduling processes, systems, and technologies.
• Experience with MS Office.
• Knowledge of secondary and postsecondary educational programs.
• Knowledge of applicable databases and computer application systems to supply the most accurate information, reports, and projections.
• Knowledge of state, federal, and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as Title IV, ACICS, and other accreditation standards.
• Ability to manage and work effectively in a highly ethnic and culturally diverse student and associate community.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Ability to exercise excellent customer service skills.
• Excellent analytical and organizational skills.
• Ability to analyze data, prepare necessary reports, evaluate and analyze program effectiveness and resource utilization.
• Ability to demonstrate strong professional written and verbal communication and interpersonal skills.
• Ability to speak before public groups, committees and meetings.
• Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.
• Ability to work with individuals at all levels of the organization.
• Willingness to work a flexible schedule.
• Ability to exercise good judgment.

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College.

For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, flexible spending accounts, 401(k) match, paid time off, holidays, parental leave, tuition reimbursement, adoption assistance, health savings accounts, employee discounts, commuter benefits, and company paid life, AD&D and LTD insurance