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Call Center Representative

Irvine, California Job ID 201471
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SUMMARY:

Call Center Representative is responsible for providing excellent Customer Service in accordance with the mission and values of the company. Manages a high volume of inbound and outbound calls for both American Career College and West Coast University. Follows different communication Scripts based on call type. Performs data entry for all inbound inquiry calls (name, address, email, phone number, consents for texting and auto dial, etc.) and warm transfers the call to an Admissions team member based on program of interest and school brand. Receives some inbound calls for campus departments and follows scripts, processes. In some instances, Representative will pre-qualify and schedule appointments for the prospective student to visit the campus and meet with our Admissions team. Places outbound re-contact calls on a daily basis using an automated telephone dialer and updates prospective record with outcomes of call (call attempts, etc.). May perform other duties as assigned.

KNOWLEDGE/EXPERIENCE:

Requires basic knowledge of standards and processes within a narrow scope of work. 

2 years experience preferred. 

May require vocational or technical education in addition to prior work experience.

Customer Service experience

A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.

EDUCATION:

High School Graduate or equivalent required.

ABOUT US


American Career College’s commitment to quality education for over 40 years has provided students excellence in hands-on healthcare training at our campuses in Ontario, Los Angeles, and Orange County. American Career College is dedicated to the belief that all students have the right to succeed and reach their full potential. To meet this challenge in postsecondary education, American Career College’s mission is to provide adult learners with the skills and technical knowledge needed for initial employment in entry-level positions. With more than 50,000 graduates, you will have the opportunity to contribute to the support of our communities by educating quality healthcare professionals, collaborating with incredible people, and grow in your own profession.

Our benefited faculty and associates are offered a comprehensive benefit package including:

  • Health & Wellness
  • Financial & Retirement
  • Family & Parenting
  • Vacation & Time Off
  • Perks & Discount
  • Professional Development

American Career College is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.

Primary Location: Irvine, California Campus: ACC Campus Support Services Function: Support
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I actually see our work as fulfilling an important need in the community. The changes that occur in a student and graduate’s lives are visible and important.

Mayra A.CAMPUS ASSISTANT DIRECTOR, EDUCATION, ONTARIO ASSOCIATE SINCE 2010

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